With a fleet of 16 aircrafts and around 300 employees from 18 nations, FAI Aviation Group is one of the leading providers of general aviation services in Europe. We are looking for a full-time support for our Charter team at Albrecht-Dürer-Airport Nuremberg immediately.
Your Role: Customer Service at VIP Level
As a Flight Care Agent (m/f/d), you are the link between our exclusive customers and the flight operations team. You ensure that everyflight runs smoothly, comfortably and is individually tailored to the wishes of our guests.
What you can expect:
- You plan and organise special requests from our customers – from VIP catering to ground transfers
- You attend to our guests by telephone before, during and after the flight – sometimes outside office hours (with on-call standby duty)
- You find creative solutions for unexpected situations or flight changes
- You are in constant communication with our charter and operations team
- You update relevant customer data in our databases
What you have to be able to do:
- You have successfully completed vocational training and experience in aviation or the tourism industry
- You are professional, friendly and have a passion for customer contact
- Multitasking is no challenge for you – you keep a cool head, even under pressure
- You have a very good knowledge of written and spoken English (any other languag is an advantage)
- You are confident with PC applications such as Word and Excel
- Team spirit and reliability are a matter of common sense to you
What we offer to you:
- A permanent position in a future-proof field of aviation
- 30 days of recreational holidays
- Flexible working hours with the option of part-time mobile office
- A 13th salary as a loyalty bonus, free choice of company pension scheme (subsidised by employer), allowance for German capital-forming benefits, free drinks and the option of a Jobrad (company bike)
- A modern workplace with air conditioning and free parking directly at Nuremberg Airport
- Working in a motivated, international team with an exciting mix of tasks