About EJM

EJM has been a pioneer in aircraft management and worldwide jet charter services since 1977. As a subsidiary of NetJets, we are part of the world's largest private aviation infrastructure, with unrivaled resources and operational stability. Our business is rooted in the core principles of safety, service, and integrity—principles that we deliver on daily for our customers and employees. 

 

Purpose of Position

As an ambassador of the Executive Jet Management (EJM) brand, the Cabin Attendant is entrusted with delivering an elite and personalized air travel experience while maintaining an uncompromising commitment to safety and security.  The Cabin Attendant embodies safety culture, refined inflight service, and bespoke hospitality, often serving as the face of EJM. Each flight must reflect our unwavering standards with —safety above all, followed by a seamless, luxurious travel experience that anticipates and exceeds the expectations of the client. 

The Global XRS aircraft is based in Miami, FL (KOPF) with three pilots supported by a Maintenance Technician and Cabin Attendant flying part 91 and heavy charter.

 

Tasks and Responsibilities

• Responsible for the safety and security of all passengers within the aircraft cabin, ensuring strict adherence to the Ground Operations and Maintenance Manual (GOMM), Service Procedures Checklist, Standard Operating Procedures, and all the associated policies.
• Conducts thorough interior preflight inspections; welcomes Owners, customers and guests with warmth and professionalism; provides personalized briefings and serves as the subject matter expert on all aircraft safety, comfort, and entertainment systems.
• Must be able to source high-quality catering from external providers when necessary, ensuring all items meet luxury standards and align with passenger preferences.
• Must deliver elevated inflight service, including premium beverage and food presentation, turndown service, and execution of client profiles and detailed service notes.
• Must ensure all cabin baggage is correctly and safely stowed in accordance with regulatory and company policies.
• Must be capable of conducting flights for passengers traveling with pets or who permit smoking onboard, while maintaining discretion and service excellence.
• Must operate effectively within a collaborative team/crew environment, ensuring consistent compliance with all safety and operational protocols. This includes close collaboration with teams such as Owner Services, flight crew, and other internal teams to ensure a seamless experience.
• Proactively communicates any cabin-related maintenance concerns or irregularities to the Pilot in Command and Mechanic (if applicable) to ensure prompt resolution.
• Completes all administrative duties, including inventory documentation, service passdowns, and required crew reports with accuracy and attention to detail.  Ensures standard stock items are available and rotated as needed.
• Ensures the aircraft cabin is consistently maintained in a clean and organized state, adhering to company standards.
• Leverage innovative thinking to address complex issues, making prompt decisions in dynamic environments to drive successful outcomes.
• Other responsibilities as assigned, dependent on specific trip or operational requirements. 

Note:

It is not possible to list all required job duties on this form. There may be other important duties assigned, depending on the position. For a list of essential job functions, please refer to the essential functions document for this job.

 

Years of Experience

 

Knowledge, Skills, Abilities and Other (KSAOs)

• Must be a minimum of twenty-one (21) years of age.
• Outstanding communication skills, with the ability to engage with clarity, professionalism, and poise.
• Proficient in personal computing, including but not limited to Microsoft Office Suite (Word, Excel, PowerPoint, etc.).
• Must be available to work a flexible schedule, including days, nights, weekends, and holidays.
• Must demonstrate exceptional adaptability and the ability to perform in dynamic and fast-changing environments.
• Must be able to manage personal rest effectively in preparation for active duty throughout the duration of each tour.
• While on duty, must be willing and able to travel away from home for multiple consecutive days and nights, with accommodations provided.
• Must be eligible to obtain all necessary airport authority and U.S. Customs security credentials.
• Must successfully pass all Transportation Security Administration (TSA) background screenings and obtain required airport and U.S. Customs clearances.
• Must possess a valid passport and maintain the ability to travel internationally without restriction.
• Must hold a valid State-issued driver’s license.
• Must be fluent in reading, writing, and speaking the English language.
• Must exhibit a highly polished, service-oriented appearance and demeanor, with the ability to create positive first and lasting impressions and engage effectively with Owners.
• Must possess superior oral and written communication skills, particularly under pressure or in high-stakes situations.
• Must demonstrate sound judgment and decision-making abilities, with acute attention to detail in both technical and service-oriented matters.
• Must be able to exert up to 60 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
• Must be comfortable working around animals, including providing care and attention during and surrounding Owner flights.
• Must maintain certification to perform cardiopulmonary resuscitation (CPR) and in the usage of an automated external defibrillator (AED). 
• Must successfully complete the EJM Cabin Attendant training program, including ability to open an emergency door and pass knowledge-based tests.

 

How EJM Supports You

At EJM, we believe that how you do something is as important as what you do. That's why we foster a collaborative company culture, where leadership is accessible, employee opinions are valued, and relationships matter. We encourage employee growth, recognize the importance of work-life balance, and take pride in being a career destination.  

To ensure our employees are taken care of at work and at home, we offer a comprehensive package of premium benefits, including: 

• Competitive pay 
• Medical, dental, and vision insurance, available with no monthly premiums 
• 401(k) plan, with 67% of every dollar you contribute matched by EJM
• Health savings account (HSA)
• Flexible spending accounts (FSA)
• Prescription drug benefit plan
• Life insurance and AD&D benefits 
• Short-term disability
• Long-term disability
• Loss of license coverage 
• Paid Parental Leave
• 14 days of paid time off, available on first day of employment

 

Executive Jet Management is an equal opportunity employer. 
To ensure a safe environment, we conduct pre-employment drug screening and background checks.