comlux aviation is one of the leaders in business aviation and forms part of a larger group of companies which includes comlux transaction and comlux kazakhstan. headquartered in switzerland with a global presence around the world, comlux delivers world-class swiss-made business aviation services at the highest standards of the industry.  comlux offers engineering luxury for vip customers looking for personal and professional management of their private aviation needs: aircraft sales and acquisitions, aircraft operations and charter management, cabin interiors, maintenance and upgrades. 

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we are looking for an experienced duty manager / senior flight dispatcher to join our team. the ideal candidate will bring a refined sense of service, the highest standards of safety and discretion, and a genuine commitment to delivering a truly bespoke onboard experience for our most distinguished clientele.

main duties and key responsibilities include:

• flight scheduling (overflight/landing permits, handling and fuel arrangements, additional supplementary services)
• flight dispatch and operations control (flight planning, crew briefing, meteo, space weather and notam analyses, movement control, crew control, irregularity handling, emergency response)
• airport and route analyses and feasibility checks to support commercial and flight operations department
• cost analysis and liaison with the accounting team
• liaison with the aoc team
• ground operations activities
• covid restriction review and analysis
• operational administration
• crew notification
• administrative duties relevant for flight dispatch department
• communication with customers
• liaison between the customer and the company internal department to match customer’s expectations

qualifications and experience shall include:

• minimum 5 years of experience in a vip flight dispatch environment, with worldwide flight operations (dispatch certificate or dispatch license as well as etops experience are an asset);
• good knowledge of us commercial and private operations, including tsa waivers, dot approvals, faa notifications, eapis filing, and cbp clearance.
• ability to interpret weather and notam information as well as airport/airspace nav charts.
• familiarity with aircraft performance, (preferably with wide bodied aircrafts), international regulations, easa rules, operations manual (om) and flight entry requirements.
• proactive active with strong organizing skills, team-oriented, flexible approach and able to provide solid results under high pressure
• excellent communication skills in english / oral and written; additional languages will be preferred.
• it skills/experience in use of dispatch related software – flight planning systems (i.e. fore flight), sita/aftn communications, sched/ops control systems,fl3xx and ms office applications
• willingness to work on shifts; night shift included
• excellent ability to manage critical and high-pressure situations
• solid communication skills
• ability to cope with heavy workload
• ability to answer customer’s queries
• understand of customer’s needs and expectations trough effective communication
• building relationships with clients based on trust and respect