Operations Officers play a key role within the flight operations team, supporting the smooth and efficient delivery of daily operations. The role requires adaptability, excellent customer service, and a proactive, solutions focused approach when working with clients, suppliers and internal teams.

Location: Crawley
Shift Work: Rotating shift pattern

Key Responsibilities

• Provide 24/7 operational support and respond to operational queries
• Understand mission requirements and set up flights accordingly
• Coordinate and confirm flights with operators, handling agents, fuellers, customs, and immigration
• Apply for landing and overflight permissions
• Monitor flights, keep customers informed, and escalate issues when required
• Optimise aircraft and crew usage within duty and maintenance limits
• Implement recovery plans for delays, AOGs, and disruptions
• Complete flight logs, post-flight data, and contribute to procedures
• Work collaboratively with Commercial and Customer Service teams
• Carry out other reasonable duties as directed by the Line Manager

What We're Looking For

• Previous experience in an aviation operations environment
• Knowledge of flight and aviation programmes and procedures

What You Get

• 25 days' paid holiday
• Discretionary bonus scheme
• Travel insurance
• Health insurance
• Pension scheme