Cebu Pacific puts people at the heart of service - be it our customers, clients, partners or employees. Our Customer Service Operations Team is dedicated to delivering exceptional airport and inflight experience, ensuring that we make moments happen at every touchpoint in the passenger journey. Encompassing key areas in Customer Service, Airport Experience, Cargo Operations, and Ramp Services, our team is committed to upholding Cebu Pacific’s values for service, operational excellence, and air transport reliability.
At Cebu Pacific, everyJuan’s moments matter. Join our Customer Service Operations team as CABIN CREW RECORDS & ADMIN and create meaningful moments and connections for our passengers. Visit our careers site to learn more about how your moment matters at Cebu Pacific: CEB Careers Site
PRIMARY RESPONSIBILITIES:
Updates and Follow-Ups:
- Update APE results (Fit to Fly Certificate) and Medical Certificates in AIMS; ensure scanning and filing.
- Coordinate with HRD on maternity and sick leave attendance and check-ins.
Documentation and Communication:
- Prepare and encode APE request letters, Fit to Fly Certificates, and official letters for resigned Cabin Crew.
- Email People Department for timely distribution of uniforms and equipment.
Uniforms and Equipment Management:
- Oversee distribution and monthly inventory of crew uniforms and accessories; ensure accurate deliveries and receipt filing.
Fun Flight Prizes:
- Manage fun flight prizes, including documentation of damages and weekly monitoring to prevent losses.
Database Management:
- Update Cabin Crew information in AIMS, including API registration, visa, and bank details.
Visa and Compliance:
- Handle Chinese Visa applications and assist with regulatory manual submissions; ensure distribution of updates to all relevant personnel.
BASIC QUALIFICATIONS:
- Graduate of a bachelor's degree - preferably in psychology, business administration, tourism management or any related field
- Preferably with 2-4 years administrative experience in an airline industry
- Must have intermediate to advance proficiency in MS Office applications
- Must be a good communicator (verbal and written) with good interpersonal skills; can deal and manage different personalities
- Must be organized (with a keen attention for details) and comfortable working within timelines/deadlines
Must have a valid work visa or legal authorization to work in the Philippines
Note: This position is for an Individual Contributor and will be based in Pasay City, Metro Manila but currently follows a hybrid workplace flexibility arrangement.
Your moment matters. Be a Moment Maker!
- We are the first Great Place to Work ® certified airline in Southeast Asia.
- We have been recognized as Best Employer Brand on LinkedIn for two consecutive years.
- Be part of a forward-thinking team that values innovation and continuous improvement.
- Play a key role in developing and nurturing the talents that drive our success.
- Accelerate your career with access to extensive learning programs and leadership development initiatives, all under Ceb U, our corporate university.
- Enjoy unique employee perks such as free travel for you and your family. Expanded coverage to common law partners and same sex partners!
- Be assured of a comprehensive healthcare coverage upon hire.