Busy CityJet crew enjoy the support of the crew control department in Dublin. If you enjoy the buzz of aviation operations, and enjoy the logistics of day-to-day operations, including tracking, monitoring, and updating of flight deck and cabin crew rosters on the day of operations, this could be the position for you. The Crew Controller is a shift-based position covering 24 hours. Reporting to the Head of Crew Control and Pre-Ops.
Duties & Responsibilities
- Ensuring that crew resources (both Pilot and Cabin Crew) are managed in the most efficient and cost-effective way, in compliance with documented statutory and regulatory requirements
- Prioritising safety, security and punctuality in all crewing decisions
- Co-ordination of crew hotel, travel and transport requirements
- Coordination of adhoc travel requirements pertaining to live operations
- Maintaining excellent communications with crew and relevant managers
- Thorough knowledge and management of crew training requirements on the live roster
- Adherence to departmental procedures
- Maintaining integrity of Company’s flying plan
- Awareness of cost saving mechanisms to maximize cost efficiency
- Other duties that may be assigned from time to time
Qualifications/ Skills
- Previous experience as a Crew Controller desirable
- Extensive knowledge of the aviation industry
- Excellent communication, interpersonal and leadership skills
- Fluent in English, both written and spoken
- Proven ability to manage complex and unpredictable situations, while working within a pressurised environment
- Ability to use own initiative
- High level of commitment and flexibility
Desirable Attributes:
- A high degree of flexibility as this role is shift based
- A resilient and mature personality
- Ability to see the “big picture” and make important decisions in a short timeframe.
- Experience of a resource management / planning or a busy customer service role (an advantage)
- Ability to work within a fast-paced environment
Benefits
- Competitive salary
- Fixed roster pattern - 4 on/ 4 off
- Location Dublin Airport adjacent to the vibrant city of Dublin
- Diverse and supportive team
- Free Parking
- Dublin Airport Central – staff concessions for food and beverage
- Employer pension contribution plan
- Leisure Travel concessions (after 6 months)
- Employee Assistance Program