Type of contract: Permanent

Our people are the heart of Norwegian

We are made up of colleagues from different cultures and backgrounds who are united behind our vision: to become the most loved and trusted airline in Europe.

Norwegian embraces a culture of equality, fairness, sustainability, respect, and inclusion in everything that we do.

We have implemented an Equality Plan to safeguard a selection process without discrimination on the basis of gender, age, culture, nationality, ethnicity, physical abilities, political and religious beliefs, sexual orientation and other attributes.

Embracing this culture is critical to our business success and makes us stronger together.

Are you our New Team Leader - Admin Support  Riga 

We are now looking for a Team Leader – Admin Support RIX to join our dynamic Crew Support organization.

In this role, you will report directly to the Director Crew Support and take a central position in leading and coordinating the day‑to‑day administrative support activities that influence crew experience and operational efficiency at base level. You will ensure smooth, structured handling of administrative processes, effective supplier coordination, and timely, high‑quality ticket-based support in line with company standards and operational requirements.

We can offer:

• Opportunity to purchase employee-priced flight tickets and explore the world
• Performance development opportunities
• Competitive salary: The starting salary for this role is EUR 2,400 per month. The final offer will be tailored to reflect your skills, experience, and what you bring to the team., depending on experience and qualifications
• Health insurance starting from the first month of work
• Challenging, dynamic environment where you can develop your skills and contribute to tangible improvements
• Flexibility to combine working in our Riga office with home office
• Employee events and engagement activities
• Mobile phone and monthly subscription coverage

Your Key Responsibilities:

• Lead and coordinate day-to-day Admin Support activities at Riga Office
• Ensure structured handling and oversight of Concur-related administrative processes.
• Oversee and coordinate parking administration for crew members.
• Manage and monitor S2 ticket administration and related processes.
• Oversee Observer ticket handling and ensure compliance with company guidelines.
• Ensure effective uniform management, including supplier coordination, distribution, and inventory control.
• Coordinate crew meal administration and supplier follow-up where applicable.
• Monitor Zendesk ticket flows related to Admin Support and ensure timely handling and proper categorization.
• Maintain clear documentation and reporting within the scope of Admin Support.
• Identify process improvements and implement structured enhancements within the Admin Support area.
• Ensure alignment with Crew Support and Flight Operations on administrative matters impacting crew.

Your Deliverables:

• Accurate and timely processing of crew administrative tasks and requests
• Clear documentation and reporting related to absences, crew expenses, and crew interactions
• Consistent application of processes and policies
• Strong collaboration with internal stakeholders and alignment with broader operational goals
• Continuous improvement suggestions to streamline workflows and enhance crew satisfaction

What You Bring:

You are a highly organized and proactive professional with hands-on experience in crew administration or operational support. With a solid background in aviation and a strong understanding of airline operations, you bring both strategic thinking and practical execution to the role.

Education & Experience:

• Bachelor’s degree in business administration or a related field, or equivalent relevant experience
• Experience within aviation operations and/or administrative crew support functions
• Proven experience coordinating administrative processes with high attention to detail
• Strong understanding of airline operational environments and crew‑related processes
• Experience managing multiple tasks simultaneously while maintaining structure and accuracy
• Confident user of digital systems and ticketing platforms (e.g., Zendesk)
• Experience collaborating with both operational and administrative stakeholders

Key Competencies: 

• Excellent attention to detail and precision in all administrative workflows
• Solid understanding of airline operations and the full crew lifecycle
• Goal‑oriented, solution‑driven, and able to balance strategic thinking with hands‑on problem‑solving
• High digital proficiency and ability to use data for daily operations and continuous improvement
• Clear, professional, and confident communication skills across all levels of the organization
• Empathy and emotional intelligence when handling sensitive crew matters
• Calm, resilient, and able to make sound decisions under time pressure
• Strong collaborative mindset and ability to build trust across departments
• Process‑focused with a natural drive for efficiency and continuous improvement