Job Overview

To carry out safety, security and inflight service duties, providing a consistently high level of customer care that ensures our customer’s well-being on flight.

 

Key Responsibilities

Safety and security-related duties

• Safety equipment checks, to ensure their availability and functionality
• Safety demonstrations to passengers prior to take-off
• Securing of aircraft doors prior to take-off and ensuring that the cabin is free of loose items which might impede emergency evacuation Ensuring that passengers follow safety procedures to prevent hazards mid-flight
• Provide assistance to passengers during emergency situations such as performing first aid and giving instructions for emergency evacuations

Inflight service duties

• Pre-boarding tasks such as checks on the availability of required food and beverage as well as inflight amenity items Boarding of customers, welcoming and directing them to seats, providing assistance with stowage of carry-on luggage and where necessary, serving of welcome drinks
• Serving of meals and beverages, including preparation of drinks, food heating/plating, food distribution and post-service collection
• Ensuring that aircraft cabins and toilets are clean and replenished during flights
• Making announcements and answering customer queries during the flight
• Seeing to customer’s comfort by distributing identified amenities as stipulated via guidelines or on request basis
• Respond to customer requests and fulfill them as much as possible
• Ensure orderly disembarkation of customers after landing

Administrative duties

• Attending pre-flight briefings to be apprised of flight handling requirements such as special customer considerations
• Preparation of reports on flight incidents, including safety and security incidents

 

Skills & Attributes

• Recognize cultural differences
• Recognize Individual needs
• Represent Vistara in a professional manner
• Maintain up to date knowledge of current safety & security requirements
• Maintain knowledge of service procedures & company policies

 

Work Experience

Prior experience as Cabin Crew with a scheduled airline is preferred

 

Qualification

Minimum Qualification (10+2), with minimum 60% score in class 12th

 

Eligibility

• Indian Nationals with Valid Passport, PAN Card and Aadhar Card
• Excellent Communication skills (both English and Hindi)
• Minimum Height - 155 cm for females and 170 cm for males
• Minimum Education – 10+2 (Class 12th), with minimum 60% in 12th (only for freshers), fluent in English and Hindi
• No visible tattoo/marks on any part of body
• BMI range for females: 18 to 22 and for males: 18 to 25
• Eligibility for Freshers (at the time of application):
  • Minimum age: 18 years | Maximum age: 27 years
• Eligibility for Experienced Cabin Crew (at the time of application):
  • Minimum experience of 2 years as a crew with any domestic or international scheduled airline
  • Maximum age: 30 years

 

Location

Mumbai