1. Base Operations & Performance:

Operational Excellence

• Contributing towards maintenance of defined OTP levels
• Coaching and counselling allocated crew
• Attend daily crew briefings as defined in performance indicators – creating a service focus and customer delight with each crew set
• Meeting with crew post-flight to enquire about the flight and customer feedback
• Assisting in the implementation of measures to improve NPS ensuring timely corrective action
• Communicating with crew – sharing ways to provide outstanding service, grooming excellence, appreciation for acts of service on board, willingness to cooperate during exigencies etc.
• Assisting in managing crew availability as defined in performance indicators
• Assisting in conducting inquiries on discipline cases as per the defined process
• Highlighting delays in grounded crew
• Sharing appreciations and ensuring updations to crew files
• Providing objective and timely inputs as defined in the process on crew promotion, contract renewal, and probation confirmation
• Assisting with situational / operational exigencies, over and above day-to-day operations, as and when required

Safety

• Reiterating safety updates to allocated crew
• Contribution towards adherence to DGCA regulations, conformance to audits
• Escalating violations based on defined SOPs

Crew Engagement

• Ensuring attendance by allocated crew and ground teams in periodic engagement activities
• Understanding and addressal of day-to-day crew concerns – including but not limited to hotel, transport, compensation, uniforms etc.
• Monitoring inputs by crew on internal communication platforms, recommending corrective action where required

1. Rostering

Communication of emergency leave requests by crew

2. Crew Training:

Assisting in the implementation of planned interventions

3. Administration:

• Assisting in smooth operations at base and adherence to SOPs
• Liaising with intra departmental stakeholders for operational effectiveness
• Coordinating with internal stakeholders on matters related to crew and operations
• Assisting in the updation of system and crew cluster performance records
• Assisting in the maintenance of quality infrastructure management at base, escalating concerns

4. People Management & Development:

• Managing and developing crew and ground reportees

• Providing objective inputs based on performance and potential for the growth and development of reportees